CANCELLATIONS
As we do our best to get your orders out to you as soon as we can, occasionally, an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed, so please select your items carefully.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL, and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner, no further changes can be made.
RETURNS/EXCHANGE
We know that sometimes the product is just not quite the right fit for some people. You can certainly return your product to us for a full refund, provided it is returned within 30 days of your purchase.
The product being returned must be in an unused condition and returned along with the storage bag/box that it arrives in.
If your return item arrives without the bag/box or is deemed unfit by our inspection team for any reason, we reserve the right to deny your refund.
If you need to return your product, please email our team at cs@designbyartist.com with your order name and number, as well as the reason why you would like to return your products.
Our Customer Service Team will then ask a few mandatory questions regarding your return in order to avoid people taking advantage of our system.
You will be responsible for the 2-way shipping cost of the order.
REFUND
We are working hard behind the scenes to get the product in and out of our fulfillment centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can act on either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
The refund is issued to the original payment method.