PAYMENT
What payment methods are accepted?
We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account.
Can I make an order if I do not have a Paypal account?
If you or your company doesn't have a PayPal account, you can use your credit card to pay the order. Learn more: How to Pay with a Credit Card Using PayPal
How to Pay with a Credit Card Using PayPal?
Please take a look at our step-by-step guide below:
- Go to the cart and click the "Checkout" button.
- Fill the contact information, shipping address, email, and discount code.
- Choose a shipping method and click the "Continue to payment" button.
- Click the "Complete order" button.
- After clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely.
- To pay without creating a PayPal account, scroll down and click on the "Pay with a credit or debit card" button.
- Select your payment option (credit card or debit card) and fill out the form, then click the "Pay Now" button at the bottom when you’re done.
CANCELLATIONS
Can I cancel a purchase after payment?
Once placed, orders may not be changed or canceled. But don’t worry—you can return the items for any reason within 30 days.
How to cancel an order after shipping?
If your order has already been marked as shipped, you won't be able to cancel.
SHIPPING & DELIVERY
Will you ship to my PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.
How long will it take to receive a shipment?
It depends on what you are ordering as well as the destination country. Generally, all orders ship via USPS and take 15-20 business days to arrive (2-5 business days to process and pack, plus 10-15 business days to be delivered).
Please note that these orders need to pass through the customs office in your country before they will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders.
What shipping carriers do you use?
We currently ship our products via USPS. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.
How much will my shipment cost?
We offer free delivery on all orders by USPS.
Where is my order?
Due to the impacts of COVID-19 globally, many carriers are experiencing delivery delays.
Orders generally take 2-5 business days to process before they are shipped. We will send you a shipping confirmation email once your order has shipped.
You can track your order using your shipping confirmation email. Please allow 3-5 business days for tracking to update.
Once your package is marked as shipped and a tracking number is created, we are unable to make any edits or updates to your order. If you need to make further updates after your order has been shipped, we advise that you contact your carrier.
Why isn't my tracking number working/showing any information?
If your tracking number doesn't work or has errors, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.
Please allow at least 5 days after you've received your tracking number to track your package. This gives the package time to travel from our warehouse to the shipping facility. Sometimes, it could take 10 business days to allow the carrier to update the online tracking system's information. We'll do our best to help you keep track of your order.
My tracking says "DELIVERED," but I haven't received anything?
If the tracking information states that your items have been delivered, but you have not received them, please check around your neighborhood in case another home received them by mistake.
The delivery vehicle has GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally and will arrive the following day.
If the parcel does not show up (an extremely rare occasion), please call the shipping carrier and file a claim. You can call the USPS Hotline to file a claim, or you can do it online.
Why am I missing an item from my order?
We try to ship from the warehouse closest to your location, so you may receive your items as quickly as possible. Sometimes your entire order may not be available at one location and will therefore be shipped from more than one location. Rest assured that you will receive part of your order a few days later. There is no extra charge for this service. If you need specific information, please contact us.
What happens if you run out of stock of an item I’ve already ordered?
In rare cases when an item runs out of stock after your order is placed, we’ll contact you as soon as possible to exchange the affected item for another of equal value. We make every effort to ensure inventory is accurate to avoid this happening. Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full.
Can I make changes to my order or shipping address after it is submitted?
If you discover something wrong with your order, please contact us immediately. Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided.
If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on its way to your destination.
What do I do if my order arrives and something is wrong?
If your order has arrived and something is wrong, please make sure you check the items that you have received against the information on your packing slip and/or your Order Confirmation Email.
If the item you ordered is listed correctly on your packing slip and/or Order Confirmation Email, but the item actually delivered is incorrect, please contact us immediately within 24 hours.
What if my order arrives damaged?
We're sorry if the item in your order that you have received is damaged. Please contact us immediately and provide the following information within 24 hours.
- Order number
- Tracking number
- Product name
- Shipping address
- Picture/ video of the damage
We will instruct you on the next steps.
RETURNS & EXCHANGES
Can I return my product?
While we hope you love your purchase, we understand that you may need to return it.
To begin a return request, please email us at cs@designbyartist.com with the line subject RETURN REQUEST and your order information. Once your return request has been authorized, we will provide a shipping label by email. Simply print, attach to the box and drop it off at your local USPS store. If you prefer to use your own shipping account, please let us know so we can provide further shipping instructions.
Please note that any shipping cost charges from your original order are non-refundable.
Who is liable for defective products?
In the event you receive any merchandise you feel is defective due to our error, you must contact us within 30 days from the date you place your order for any replacement to be considered. If we deem it necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection.
Merchandise found to be defective due to our error will be exchanged at no charge (includes free shipping and handling for the exchange).
Products determined to have been damaged as a result of customer misuse or excessive treatment will NOT be exchanged.
Where do I report damaged products?
We pack every item as carefully as possible, but occasionally something may arrive damaged. Damages must be reported within 24 hours of delivery of the product. If that happens, please contact us.
CHECKOUT & BILLING
Why is my order marked as fraud?
In order for our services to remain safe and secure, all orders must pass inspection by our automated fraud detection system. If the corresponding risk score rating, which we give to all suspicious orders, turns out to be higher than our parameters, the order will be considered too risky and will be rejected.
How do I use my discount coupon?
If you have an active promotion or coupon code to use, select the items you wish to purchase, then add them to your cart. Once there, look for the COUPON CODE button to enter the promotion/discount/coupon code. Please note that any discount codes must be used during checkout. Once your order has been placed unfortunately we are unable to manually add the discount.
I forgot to add a coupon code to my order while checking out, can you help me?
Unfortunately, we are unable to apply discount codes to your order retrospectively. In order to receive the discount, coupon codes need to be added when prompted during the checkout process. However, you can use it again in a different order as long as it is used before the expiry date.
Can I use multiple discount codes on a single order?
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order.
LOYALTY PROGRAM
How do I become a Loyalty Member?
You can join our Loyalty program by visiting Loyalty Member. All you have to do is enter your details and sign up. If you need any assistance, feel free to reach out to us.
Why do I need to provide my personal details to join?
To communicate the program's benefits and administer elements of the program, we require your name, email, mobile, and address. Rest assured your personal information is secure and treated in accordance with the Privacy Policy.
Does it cost anything to join the Loyalty program?
There is no cost to join our Loyalty program
How do I terminate my membership?
If you decide you no longer want to be a part of the program, you can opt out by contacting us via email cs@designbyartist.com.